Contact Form – a form available on the website atexbox.com that allows sending a message to the Service Provider.

Order Form – a form available on the website atexbox.com that enables placing an Order.

Client – a person who uses the functionalities of the Online Store and intends to or has concluded a Sales Agreement with the Service Provider.

Consumer – a natural person who conducts a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

Product – a physical product available in the Online Store, a good with digital elements, digital content, or a digital service, which is the subject of the Sales Agreement between the Client and the Service Provider.

Terms and Conditions – these Online Store Terms and Conditions.

Entrepreneur under Consumer Law – a natural person entering into an agreement with the Company for the provision of services via the Portal that is directly related to their business activity, provided that the agreement does not have a professional nature, as indicated in particular by the nature of the business activity carried out and based on the provisions of the Central Registration and Information on Business.

Online Store – the Service Provider’s online store operating at atexbox.com.

Service Provider – atexbox, Iwiny 51 51, 32-089 Biały Kosciół, Poland.

Sales Agreement – the agreement for the sale of the Product concluded between the Client and the Service Provider via the Online Store.

Electronic Service – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

Service Recipient – a natural person, legal entity, or organizational unit without legal personality (granted legal capacity by law) that uses the Electronic Service.

Order – the expression of the Client’s will constituting an offer to conclude a Sales Agreement for the Product with the Service Provider.

Contact Point – enables direct contact between the Service Recipient and the Service Provider and allows the Service Provider to contact the European Union authorities, [email protected].

These Terms and Conditions define the conditions for concluding Sales Agreements for Products, the procedure for handling complaints, and the conditions for withdrawal from Sales Agreements, as well as the types and scope of electronic services provided by the Online Store operating at atexbox.com, the rules for providing these services, and the conditions for entering into and terminating electronic service contracts.

Every Service Recipient, upon initiating actions to use the services of the Online Store atexbox.com, is obliged to comply with the provisions of these Terms and Conditions.

In matters not regulated by these Terms and Conditions, the following generally applicable laws shall apply:

1. the Electronic Services Act of July 18, 2002,

2. the Consumer Rights Act of May 30, 2014,

3. the Act on Out-of-Court Settlement of Consumer Disputes of September 23, 2016,

4. the Act on Counteracting Unfair Market Practices of August 23, 2007,

5. the Civil Code of April 23, 1964, and other applicable provisions of Polish law.

The Service Provider has designated an electronic Contact Point associated with the Online Store for direct communication with the authorities of the EU member states, the Commission, and the Council of Digital Services: [email protected]. This same Contact Point may be used by the Service Recipient for direct and prompt communication with the Service Provider. Communication may be conducted in Polish or English.

The Online Store atexbox.com conducts the sale of Products via the Internet.

The Products are new and free of physical and legal defects. Information regarding the functionality, compatibility, or interoperability of Products that are goods with digital elements, digital content, or digital services is provided in the offer for the respective Product in the Online Store.

The information on the Online Store’s website does not constitute a legal offer. By placing an Order, the Client submits an offer to purchase the specified Product on the terms stated in the Product description in the Online Store.

The Product price displayed in the Online Store includes all components of the price, including VAT, excluding delivery costs. The Service Provider uses an individual price adjustment mechanism in the Online Store based on automated decision-making.

The Product price shown on the Online Store is binding at the time the Client places an Order. Any subsequent changes in the Product price in the Online Store, including promotions and discounts occurring after the Order is placed, do not affect the price agreed in the Client’s Order.

Orders can be placed online by filling in the Order Form.

A prerequisite for the Client placing an Order in the Online Store is the creation of a Client account, reading these Terms and Conditions, and accepting their provisions at the time of placing the Order.

If the Service Provider is forced, for reasons beyond its control, to change the essential terms of the Sales Agreement with the Client before commencing fulfillment, it shall immediately notify the Client.

In the situation referred to in paragraph 8 above, the Client has the right to:

1. accept the change to the Sales Agreement proposed by the Service Provider, or

2. withdraw from the Sales Agreement with an immediate refund of all payments made by the Client, without any obligation to pay a contractual penalty.

The Client must promptly notify the Service Provider of their decision. Order fulfillment will be suspended until the Client’s response is received.

In the event of withdrawal from the Sales Agreement as provided in paragraph 9 above, or if the Service Provider cancels the performance of the Sales Agreement for reasons beyond the Client’s control, the Client is entitled to an immediate refund of the full amount paid to the Service Provider.

1. containing such an explicit request,

2. acknowledging that the Client has been informed of the loss of the right to withdraw from the Sales Agreement upon full performance by the Service Provider.

After placing the Order, the Service Provider immediately confirms its receipt and acceptance of the offer by sending an email to the address provided by the Client in the Order Form.

The Order confirmation includes:

1. confirmation of all essential elements of the Order,

2. the text of these Terms and Conditions in PDF format,

3. information on the right to withdraw from the contract or details regarding the Client’s consent to the delivery of digital content in circumstances causing the loss of the right to withdraw from the Sales Agreement.

Each Sales Agreement will be confirmed by an appropriate proof of purchase, which will be attached to the Product and/or sent by email to the email address provided by the Client in the Order Form.

The Service Provider delivers the Product to the Client immediately after the Sales Agreement is concluded and after payment for the Product has been recorded or confirmed.

The method of payment for the Product price and delivery costs is determined by the Service Provider in the Online Store.

For payments via an electronic payment system, the Client makes the payment before Order fulfillment begins. The electronic payment system allows payment by credit card or via fast transfer from selected Polish and foreign banks.

If, at the Client’s choice, payment for the Product price and delivery costs is made via a Payment Service Provider, the Client must, before making the payment, accept the terms used by that Provider.

The Sales Agreement will be executed only after the payment is made.

The basis and scope of the Service Provider’s liability toward the Client is determined by Article 43a and subsequent provisions of the Consumer Rights Act.

Product complaints should be directed to the Service Provider via email at [email protected] or in writing to the address of the Service Provider specified in § 1, paragraph 9 of these Terms and Conditions.

The complaint should include as much information and detail as possible regarding the subject of the complaint, in particular the type and date of the defect occurrence, as well as contact details.

The Service Provider will respond to the Client’s complaint promptly, and no later than 14 days from the submission of the complaint.

For a complaint by a Client who is a Consumer or an entity referred to in § 7, paragraph 9 of these Terms and Conditions, failure to resolve the complaint within 14 days from its submission shall be deemed as acceptance of the complaint.

The response to the complaint is provided via the communication channel specified by the Client in the complaint submission.

Subject to paragraph 7 below, the Client has the right to withdraw from the Sales Agreement without stating any reason within 14 days from the date of conclusion of the Sales Agreement, in accordance with Article 27 and subsequent provisions of the Consumer Rights Act.

To exercise the right of withdrawal from the Sales Agreement, the Client must notify the Service Provider of their decision.

To withdraw from the Sales Agreement, the Client may use the standard withdrawal form, which is attached to these Terms and Conditions.

To meet the withdrawal deadline, it is sufficient for the Client to send the withdrawal notice to [email protected] or to the address of the Service Provider specified in § 1, paragraph 9 of these Terms and Conditions before the withdrawal period expires.

The Service Provider will refund all payments received from the Client immediately, but no later than 14 days from the date the Service Provider was notified of the withdrawal from the Sales Agreement, unless the Client exercises the right of withdrawal after requesting the service to be performed as referred to in § 4.1 above – in which case the Client is obliged to pay for the services rendered up to the moment of withdrawal.

The refund will be made using the same payment methods that were used by the Client to pay for the Order, unless the Client agrees otherwise.

The right of withdrawal from a distance contract does not apply to the Client with respect to contracts:

1. for the provision of services for which the Client is obliged to pay a price, if the Service Provider has fully performed the service with the explicit consent of the Buyer who was informed before the commencement of the service that upon full performance by the Service Provider the right to withdraw from the contract would be lost and acknowledged;

2. in which the price or remuneration depends on fluctuations in the financial market over which the Service Provider has no control, and which may occur before the withdrawal period expires;

3. in which the subject of the service is a non-standardized good produced according to the Client’s specifications or intended to meet the Client’s individualized needs;

4. in which the subject of the service is a good that is perishable or has a short shelf life;

5. in which the subject of the service is delivered in sealed packaging which, once opened after delivery, cannot be returned for health or hygiene reasons;

6. in which the subject of the service becomes inseparably combined with other goods upon delivery due to its nature;

7. in which the subject of the service comprises audio or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;

8. for the supply of newspapers, periodicals, or magazines, except for subscription contracts;

9. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, or services related to leisure, entertainment, sports, or cultural events, if a day or period for the service is specified in the contract;

10. for the supply of digital content not provided on a tangible medium, for which the Client is obliged to pay a price, if the service commenced with the Client’s explicit and prior consent, who was informed that upon full performance by the Service Provider the right to withdraw would be lost and acknowledged, and the Service Provider provided the Client with the confirmation referred to in § 4.3 above;

The right of withdrawal from the Sales Agreement applies both to the Service Provider and to the Client.

An Entrepreneur under Consumer Law is protected by the relevant legal provisions, provided that the Sales Agreement or the electronic service contracts concluded with the Service Provider do not have a professional nature.

A business person referred to in paragraph 9 above is protected only in respect of:

1. prohibited contractual provisions – so-called abusive clauses,

2. liability under warranty for physical and legal defects of the Product, in accordance with § 6 of these Terms and Conditions,

3. the right of withdrawal from a distance contract, in accordance with § 7 of these Terms and Conditions.

An Entrepreneur, as referred to in paragraph 9 above, loses consumer protection if the Sales Agreement concluded with the Service Provider has a professional nature, which arises in particular from the nature of the business activity carried out and is provided based on the provisions of the Central Registration and Information on Business.

The Service Provider enables, via the Online Store, the use of Electronic Services such as:

1. concluding Sales Agreements for Products,

2. sending messages via the Contact Form,

3. creating a client account/profile,

4. the ability to rate products,

5. newsletter service,

The provision of Electronic Services to the Service Recipients of the Online Store is carried out on the terms specified in these Terms and Conditions.

The Service Provider reserves the right to display advertising content on the Online Store’s website. Such content is an integral part of the Online Store and the materials presented therein.

The provision of Electronic Services by the Service Provider is free of charge.

The contract is concluded for a fixed term:

1. the contract for the provision of an Electronic Service enabling the placement of an Order in the Online Store is concluded for a fixed term and terminates upon the placement of the Order or when the Service Recipient ceases to place Orders,

2. the contract for the provision of an Electronic Service enabling the sending of messages to the Service Provider via the Contact Form is concluded for a fixed term and terminates upon sending the message or when the Service Recipient ceases to send messages,

3. the contract for the provision of an Electronic Service enabling the creation of a client account/profile is concluded for a fixed term and terminates upon the deletion of the client account/profile,

4. the contract for the provision of an Electronic Service enabling product reviews is concluded for a fixed term and terminates upon the submission of a product review by the Service Recipient,

5. the contract for the provision of an Electronic Service concerning newsletter delivery is concluded for a fixed term and terminates upon the Service Recipient’s withdrawal from the newsletter service.

Technical requirements necessary to cooperate with the IT system used by the Service Provider:

1. a computer (or mobile device) with Internet access,

2. access to email,

3. a web browser,

4. enabling Cookies and Javascript in the web browser.

The Client is obliged to:

1. use the Online Store in a manner compliant with the law and good customs, with respect for personal rights and the intellectual property rights of third parties;

2. enter data that is accurate and factual;

3. refrain from posting in the Online Store, particularly in the Contact or Order Forms, content that is unlawful;

The Service Provider reserves the right to monitor the content posted in the Online Store by Service Recipients and to take actions and decisions to remove such content.

Service Recipients have the right to report any illegal or Terms and Conditions–violating content to the Service Provider using the Contact Form (hereinafter: “Report”).

1. The Service Provider will review each Report submitted by Service Recipients within thirty (30) days of its receipt, exercising due diligence in an objective and non-arbitrary manner;

2. When issuing a decision regarding the Report, the Service Provider will promptly notify the reporting Service Recipient. If a decision is issued as specified in point 9 and thereafter, and if electronic contact details are available, the Service Provider will also inform the Service Recipient responsible for the specific content along with the justification.

If the content posted by a Service Recipient is removed due to an algorithmic decision by the Service Provider, the Service Provider must inform the Service Recipient of this fact. Service Recipients also have the right to appeal decisions made by the algorithms used by the Service Provider.

The Service Provider’s decisions regarding Service Recipients may include, among others:

1. limiting the visibility of certain content, including removal, restricting access, or de-ranking the content,

2. suspending or terminating the provision of the Electronic Service in whole or in part,

3. suspending or blocking the Service Recipient’s account,

4. deeming the Report unfounded.

Service Recipients have the right to appeal any decision of the Service Provider within fourteen (14) days of receiving the decision.

The Service Provider has fourteen (14) days to review an appeal.

Complaints regarding the provision of Electronic Services via the Online Store may be submitted by the Client via email to [email protected] or to the address of the Service Provider specified in § 1, paragraph 9 of these Terms and Conditions.

The complaint must include as much information and detail as possible regarding the subject of the complaint, in particular the type and date of the defect occurrence, as well as contact details.

The Service Provider will respond to the Client’s complaint promptly, and no later than 14 days from the submission of the complaint.

For a complaint by a Client who is a Consumer or an entity referred to in § 7, paragraph 9 of these Terms and Conditions, failure to resolve the complaint within 14 days from submission shall be deemed as acceptance of the complaint.

The response to the complaint will be provided via the communication channel specified by the Client in the complaint submission.

All content published in the Online Store is protected by copyright and is the property of the Service Provider.

Any use by any party of any element that constitutes the content of the Online Store without the explicit written consent of the Service Provider constitutes a violation of the Service Provider’s copyright and may result in civil and criminal liability.

Within the Online Store, the Service Provider provides Clients the opportunity to review Products either in descriptive form (comments) or graphically. The rating system is used to collect and share subjective reviews of Products provided by Clients, which may influence other Clients’ choices.

Only a Client who has purchased the Product is authorized to submit a review.

The opportunity to submit a review is not time-limited.

Submission of a review by a person who has not purchased the Product is not possible.

Once submitted, the review is displayed in descriptive or graphical form on the Product’s page in the Online Store, along with information about the review’s author and the date of submission.

An overall rating of the Product, calculated as the arithmetic mean of all reviews, may be displayed.

A review submitted by a Client should accurately reflect the Client’s true evaluation of the Product and must not contain:

1. content that is unlawful, offensive, discriminatory, pornographic, inciting hatred, racist, xenophobic, etc., or profanity;

2. contact or access information;

3. advertising content or links to other websites;

4. content containing malicious software;

5. automatically generated content, in particular by bots or AI.

The sole responsibility for the content of a review lies with its author.

The Service Provider does not interfere with the content of reviews but reserves the right to remove or block them if:

1. the review violates these Terms and Conditions or applicable law;

2. the review contains characters that render it unreadable or gives reason to suspect it may contain malicious software;

3. the nature and content of the review indicate that it was submitted erroneously or without proper knowledge of the Product.

By submitting a review on the Online Store, its author grants an irrevocable, unlimited in time consent for its publication in whole or in part on the Online Store or via the Service Provider’s social media channels.

Contracts concluded via the Online Store are governed by Polish law.

In the event that any part of these Terms and Conditions is inconsistent with applicable law, the relevant provisions of Polish law shall prevail over the disputed provision.

Any disputes arising from Sales Agreements between the Service Provider and Consumers shall first be resolved through negotiations aimed at an amicable settlement, taking into account the Act on Out-of-Court Settlement of Consumer Disputes. If this is not possible or satisfactory for either party, disputes will be resolved by the competent common court in accordance with paragraph 4 of this section.

Judicial dispute resolution:

1. Any disputes between the Service Provider and a Service Recipient (Client) who is also a Consumer or an entrepreneur as referred to in § 7, paragraph 9 of these Terms and Conditions shall be submitted to the courts competent under the Code of Civil Procedure;

2. Any disputes between the Service Provider and a Service Recipient (Client) who is neither a Consumer nor an entrepreneur as referred to in § 7, paragraph 9 of these Terms and Conditions shall be submitted to the court competent based on the location of the Service Provider.

A Client who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the conclusion of the complaint process, an application to initiate mediation or to have the matter reviewed by an arbitration court (the application can be downloaded from http://www.uokik.gov.pl/download.php?plik=6223). A list of Permanent Consumer Arbitration Courts operating with the Provincial Trade Inspection Offices is available at http://www.uokik.gov.pl/wazne_adresy.php#faq596. The Consumer may also avail themselves of free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court enforcement of claims after the conclusion of the complaint process is free of charge.

In order to amicably resolve a dispute, the Consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) platform, available at http://ec.europa.eu/consumers/odr/.

The Service Provider undertakes to inform the Service Recipient of any significant changes to these Terms and Conditions.